Refund policy

Got it — here's a simpler version that only covers faulty or damaged items, with no general money-back guarantee.


Refund & Return Policy

At Lumira, we stand behind the quality of the Glow Mask. If your item arrives broken, faulty, or stops working as expected, we'll fix it.

Faulty or Damaged Items

If your mask arrives damaged, faulty, or develops a fault under normal use, you're covered.

  1. Email us at lumira6767@gmail.com within 30 days of delivery with your order number and a photo or short video showing the issue.
  2. We'll review it and, in most cases, ship you a free replacement right away — you won't need to send anything back first.
  3. If a replacement isn't the right fit for your situation, we'll offer a refund instead.